Shipping policy

Shipping Policy

Thank you for shopping with Pretty Girl Palace. We are committed to providing fast and reliable shipping for all orders.

PROCESSING TIME

Orders are processed within 1–3 business days after payment is received. Processing times may be longer during holidays, sales, or new collection launches.

SHIPPING TIME

Estimated shipping times:

Standard Shipping: 3–7 business days

Local delivery or pickup options may be available at checkout

Shipping times are estimates and are not guaranteed.

ORDER TRACKING

Once your order has shipped, you will receive a confirmation email with tracking information.

LOST OR STOLEN PACKAGES

Pretty Girl Palace is not responsible for lost, stolen, or delayed packages once they have been transferred to the shipping carrier. If your package is marked as delivered but cannot be found, please contact the shipping carrier directly.

INCORRECT SHIPPING INFORMATION

Customers are responsible for entering the correct shipping address at checkout. Pretty Girl Palace is not responsible for orders shipped to incorrectly entered addresses.

DAMAGED ITEMS

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging so we can review the issue.

FINAL SALE

All sales are final. Please review our No Refund Policy for additional information.

CONTACT

Email: prettygirl850@gmail.com

Website: https://prettygirlpalace850.com

Thank you for supporting Pretty Girl Palace.